Customer Reviews
Average Customer Review
(38 customer reviews) 17 of 17 people found the following review helpful
Poor product,
January 26, 2004 M. McKenna (Ontario, Canada) - See all my reviews
This review is from: Black & Decker DCM2000W SmartBrew Coffeemaker (Kitchen)
We love our coffee and it's not unusual to go through coffee makers quickly. Withen the past 4 months I have bought 2 Black & Decker coffee makers. The first one was a CM100 series. It leaked like a sieve when pouring so I decided to use it as a "back up" and get a new one. I then purchased the DCM2000 series. Quite disappointed to find the same problem. Not only does it also make a mess when pouring but because we weren't diligent wiping off the bottom after every use, the finish is coming off the hot plate.
I won't buy this brand again.
16 of 16 people found the following review helpful
Problems Fixed - Only Temporarily, As tit Turned Out,
March 15, 2008 R. W. Bannon (Kent, WA United States) - See all my reviews
This review is from: Black & Decker DCM2000W SmartBrew Coffeemaker (Kitchen)
Gotta say that I think B & D have done some re-engineering on this item since these initial reviews were written, based on all the problems which I haven't experienced in the week since I've purchased this. The brew-interrupt works fine, the heating element doesn't keep working after the water has gone through, and the spout on the coffee pot itself works perfectly. Might also note that some of these reviews really refer to another model. This has no timer on it. You turn it on, you turn it off. And, at least for me, everything works perfectly.
Update 10/24/2011 - coffeemaker died after only three years...back to Mr. Coffee
19 of 20 people found the following review helpful
Do Not Buy This Product,
December 28, 2004 Hudson Valley Book Stop "Joe Biernat" (Red Hook, NY) - See all my reviews
Do not buy this product or any other product with the Perfect Pour Carafe. The brilliant designers at Black & Decker thought that they would improve on a centuries old design by incorporating a plastic spout on the glass carafe. The problem is that the coffee flows in between the two and on to the floor or whatever else you are pouring over. Nice work guys. One call to their Customer Service line was cut off. On the next I chose the option to leave a message and be called back--unfortunately the mailbox was full. I guess the poor product deserves poor customer service.
